Velopac / Wildoo Terms & Conditions
Velopac is a the trading brand of Wildoo Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@wildoo.co.uk
Our contact details:
Wildoo Limited, 39 Barton Road, Bletchley, Bucks MK2 3HW, UK.
Phone:+44(0)1908 374555
Email: info@wildoo.co.uk
VAT No: 817399003
Company Reg. No. 4316419
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection go to the CART and check everything is correct. Then click on “CHECKOUT” where you need to fill out your address & contact details. Please ensure you tick the “I’VE READ & ACCEPT THE TERMS & CONDITIONS” box & then click PAY NOW. You will be passed to our OPAYO secure payment gateway where you have the option to pay by PayPal or Credit/Debit card.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card providor will convert the transaction to your own currency.
We accept Visacard, Mastercard & PayPal.
UK Shipping And Handling
UK Free Delivery orders are sent Royal Mail 2nd Class
UK Express orders are sent 1st Class Royal Mail, APC Courier , Royal Mail Tracked OR Signed OR Tracked & Signed OR Royal Mail Special Delivery: *Next working day delivery (orders received by 12pm Mon- Fri) * Please note that some areas are experiencing delays with postage / couriers, this may impact your next day delivery.
International Shipping And Handling
EUROPEAN DELIVERY: As a result of new complex BREXIT VAT & Customs rules we have decided to no longer accept consumer orders from any EU member states. Please check our Where To Buy page for details our EU based distribution.
INTERNATIONAL STANDARD orders are sent Royal Mail Tracked OR Signed OR Tracked & Signed according to the service offered for each particular country. Please note once goods are passed to the the overseas mail partner of Royal Mail we have no control over the shipment. International shipments can take up to 30 days & we are unable to process a claim for non delivery until 30 days has passed.
INTERNATIONAL EXPRESS orders are sent TNT International (or similar service) with full tracking and signature on delivery (usual expected delivery date is next or earliest possible business day).
When you sign for your consignment, please check the package is undamaged – if there is damage to the packaging, sign for the articles as “damaged packaging, contents uninspected” – if you have to hand write this on the receipt, please do so.
PLEASE NOTE: Wildoo Limited is not responsible for any import duty, local taxes or handling charges applied on landing with customers outside of the United Kingdom.
Australia
If you live in Australia please go to the website of our Australia distributor Acium Sports. They can transact your order in AUD and delivery will be far quicker
Delivery Schedule
All stock items will be dispatched as soon as we are able to do so. We strive to dispatch any order received on a working day (Mon~Fri) if received before 12.00hrs UK time. Orders received after 12.00 hrs will be dispatched the next working day. Dispatch is dependent on stock availability. If an item is out of stock we will contact the customer to advise of the situation.
Back Orders
If your item is not in stock, we will place it on backorder for dispatch as soon as stock becomes available. If you cannot wait please advise us at the earliest opportunity & we can cancel the order with a full refund.
Tax & Duty Charges
20% VAT is included in our prices & charged on all UK orders.
ALL export orders are VAT free. Non UK customers may have to pay import duty, VAT & customs charges upon delivery. The responsibility for any of these costs lies with the purchaser.
Credit Card Security
No credit card information is held or processed by this website. All credit card numbers are transacted through OPAYO, our 100% secure payment gateway provider
Guarantee
We offer a 12 month guarantee from date of purchase on VeloPac products covering manufacturing defects or product failure. This guarantee does not cover misuse, damage or failure due to incorrect use. We also offer a discounted replacement service if your products fails after the 12 month warranty period has expired. However, if you have a query of any description, please do not hesitate to contact us.
Reaching Us
If you need to reach us, please email us on info@wildoo.co.uk, alternatively, you can call on International +44 (0)1908 374555, or write to us at: Wildoo Limited, 39a Barton Road, Bletchley, Bucks MK2 3BA, UK.
Privacy Policy
Wildoo does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
Returns Policy
We reserve the right to repair or replace any item which can be shown to exhibit a fault in manufacture or which makes it unsuitable for sale in any other way. We reserve the right to repair, replace or refund in other circumstances, as allowed under English Law. All transactions on this website are subject to English Law. We cannot accept returns of any customised products unless they are faulty or incorrectly printed. In this case please contact Wildoo Limited first to advise of any mistake so that we can decide how best to rectify the situation.
If you decide you do not want the item purchased please return it to Wildoo Limited, 39a Barton Road, Bletchley, Bucks MK2 3BA, UK complete with all packaging for a full refund. Please note we do not offer a free returns postage service.
Remittance Terms
All items are paid for at time of order unless we are shipping outside the UK, in which case we ask you to contact us so that we can confirm the shipping cost to you, or if the items are not in stock, when we will offer the option of cancellation.