Velopac / Wildoo Terms and Conditions

Velopac is a the trading brand of Wildoo Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@wildoo.co.uk

Our contact details:
Wildoo Limited, 39 Barton Road, Bletchley, Bucks MK17 0AY, UK.

Phone:+44(0)1908 374555
Email: info@wildoo.co.uk

VAT No: 817399003
Company Reg. No. 4316419

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection go to the CART and check everything is correct.  Then click on “CHECKOUT” where you need to fill out your address & contact details.  Please ensure you tick the “I’VE READ & ACCEPT THE TERMS & CONDITIONS” box & then click PAY NOW. You will be passed to our SAGEPAY secure payment gateway where you have the option to pay by PayPal or Credit/Debit card.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card providor will convert the transaction to your own currency.

We accept Visacard, Mastercard & PayPal.

UK Shipping And Handling

UK Free Delivery orders are sent Royal Mail 2nd Class

UK Express orders are sent DPD Local OR Royal Mail Special Delivery

International Shipping And Handling

Mainland European orders are sent DPD International (3~4 days) or Royal Mail Tracked OR Signed OR Tracked & Signed according to the service offered for each particular country.

INTERNATIONAL STANDARD orders are sent Royal Mail Tracked OR Signed OR Tracked & Signed according to the service offered for each particular country.  Please note once goods are passed to the the overseas mail partner of Royal Mail we have no control over the shipment.  International shipments can take up to 30 days & we are unable to process a claim for non delivery until 30 days has passed.

INTERNATIONAL EXPRESS orders are sent TNT International (or similar service) with full tracking and signature on delivery (usual expected delivery date is next or earliest possible business day).

When you sign for your consignment, please check the package is undamaged – if there is damage to the packaging, sign for the articles as “damaged packaging, contents uninspected” – if you have to hand write this on the receipt, please do so.

PLEASE NOTE:  Wildoo Limited is not responsible for any import duty, local taxes or handling charges applied on landing with customers outside of the European Economic Community.

Australia

If you live in Australia please go to the website of our Australia distributor Acium Sports.  They can trasnact your order in AUD and delivery will be far quicker

Delivery Schedule

We will deliver your order right away. We will normally dispatch your order on the same day or latest the next working day from when it is recieved. Despatch is dependant on stock, but if an item is out of stock we will endeavour to inform you of any delays.

Back Orders

If your item is not in stock, we will place it on backorder for deespatch as soon as stock becomes available. If you cannot wait please advise us at the earliest opportunity & we can canel the order with a full refund.

Tax Charges

For orders from the UK or the European Union, UK VAT (20%) is charged. All other orders are VAT free.

If you are based in any EU member state and are registered for VAT we can can offer a VAT price.  We however cannot transact a VAT free sale via the website so please contact us with your requirements and we can process your order.  We will require a valid VAT/TVA number.

Credit Card Security

No credit card information is held or processed by this website. All credit card numbers are transacted through Sagepay, our secure payment gateway providor

Guarantee

We try to ensure your satisfaction with every purchase from us: However, if you have a query of any description, please do not hesitate to contact us.

Reaching Us

If you need to reach us, please email us on info@wildoo.co.uk, alternatively, you can call on International +44 (0)1908 374555, or write to us at: Wildoo Limited, 39 Barton Road, Bletchley, Bucks MK17 0AY, UK.

Privacy Policy

Wildoo does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Returns Policy

We reserve the right to repair or replace any item which can be shown to exhibit a fault in manufacture or which makes it unsuitable for sale in any other way. We reserve the right to repair, replace or refund in other circumstances, as allowed under English Law.  All transactions on this website are subject to English Law.  We cannot accept returns of any customised products unless they are faulty or incorrectly printed.  In this case please contact Wildoo Limited first to advise of any mistake so that we can decide how best to rectify the situation.

If you decide you do not want the item purchased please return it to Wildoo Limited, 39 Barton Road, Bletchley, Bucks MK17 0AY, UK complete with all packaging for a full refund.  Please note we do not offer a free returns postage service.

Remittance Terms

All items are paid for at time of order unless we are shipping outside the UK, in which case we ask you to contact us so that we can confirm the shipping cost to you, or if the items are not in stock, when we will offer the option of cancellation.