Velopac is a the trading brand of Wildoo Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@wildoo.co.uk

Our contact details:
Wildoo Limited, 39 Barton Road, Bletchley, Bucks MK17 0AY, UK.

Phone:+44(0)1908 374555
Email: info@wildoo.co.uk

VAT No: 817399003
Company Reg. No. 4316419

Becoming a VeloPac B2B Reseller

To become a VeloPac reseller we require that you register with us so we can verify, approve & set up your account.

You will be required to meet the following conditions:

  1. You must be an established retailer active in the bicycle market (cycle retailer, cycle repair workshop, cycling themed cafe etc).
  2. We will require evidence that you have an established business (Website, existing brands stocked, social media presence etc).
  3. You do not intend to heavily discount our products to undercut ourselves or existing resellers.

Making A Purchase

Once your reseller (Wholesale) account has been approved making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart.

Please note the minimum online order value for wholesale customers is £60.00 before tax.  Your CART will show full consumer RRP prices & will not show the wholesale prices until the minimum order value has been achieved. 

After you have finished your selection go to the CART and check everything is correct.  Then click on “CHECKOUT” where you need to fill out your address & contact details.  Please ensure you tick the “I’VE READ & ACCEPT THE TERMS & CONDITIONS” box & then click PAY NOW. You will be passed to our SAGEPAY secure payment gateway where you have the option to pay by PayPal or Credit/Debit card.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card providor will convert the transaction to your own currency.

We accept Visacard, Mastercard & PayPal.

UK Shipping And Handling

UK Free Delivery orders are sent DPD Local or Royal Mail

International Shipping And Handling

For European neighbour countries (Austria, Belgium, Denmark, France, Germany, Luxembourg, & Netherlands) orders are sent DPD International (2~3 days).

For the rest of the world we send orders via TNT International (or similar service) with full tracking and signature on delivery.

When you sign for your consignment, please check the package is undamaged – if there is damage to the packaging, sign for the articles as “damaged packaging, contents uninspected” – if you have to hand write this on the receipt, please do so.

PLEASE NOTE:  Wildoo Limited is not responsible for any import duty, local taxes or handling charges applied on landing with customers outside of the European Economic Community.

Australia

If you are based in Australia please go to the website of our EXCLUSIVE Australia distributor Acium Sports.  They can transact your order in AUD and delivery will be far quicker.

Delivery Schedule

We will normally pack & dispatch your order on the same day or latest the next working day from when it is recieved. Despatch is dependant on stock, but if an item is out of stock we will endeavour to inform you of any delays.

Back Orders

If your item is not in stock, we will place it on backorder for despatch as soon as stock becomes available. If you cannot wait please advise us at the earliest opportunity & we can cancel the order with a full refund.

Tax Charges

For orders from the UK VAT (@20%) is charged.

For orders from the EU VAT (@20%) is NOT charged once you have registered your VAT/TVA number – YOU MUST ENTER YOUR VAT/TVA NUMBER TO MY ACCOUNT BEFORE ORDERING

For orders from outside the EU VAT (20%) is NOT charged.

Credit Card Security

No credit card information is held or processed by this website. All credit card numbers are transacted through SagePay, our secure payment gateway providor

Guarantee

We try to ensure your satisfaction with every purchase from us: However, if you have a query of any description, please do not hesitate to contact us.

Reaching Us

If you need to reach us, please email us on info@wildoo.co.uk, alternatively, you can call on International +44 (0)1908 374555, or write to us at: Wildoo Limited, 39 Barton Road, Bletchley, Bucks MK17 0AY, UK.

Privacy Policy

Wildoo does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Returns Policy

We reserve the right to repair or replace any item which can be shown to exhibit a fault in manufacture or which makes it unsuitable for sale in any other way. We reserve the right to repair, replace or refund in other circumstances, as allowed under English Law.  All transactions on this website are subject to English Law.  We cannot accept returns of any customised products unless they are faulty or incorrectly printed.  In this case please contact Wildoo Limited first to advise of any mistake so that we can decide how best to rectify the situation.

If you decide you do not want the item purchased please return it to Wildoo Limited, 39 Barton Road, Bletchley, Bucks MK17 0AY, UK complete with all packaging for a full refund.  Please note we do not offer a free returns postage service.

Remittance Terms

All items are paid for at time of order.